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Synopsis : Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data written by Rosa Arboretti, published by Springer which was released on 2018-06-18. Download Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data Books now! Available in PDF, EPUB, Mobi Format. An aspect that should be considered when attempting to find a global index of satisfaction are extreme units, in the sense that the relevant question may not be the achievement of the absolute rank, but rather a more realistic expected ... -- This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed. The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.
Authors: Rosa Arboretti, Arne Bathke, Stefano Bonnini, Paolo Bordignon, Eleonora Carrozzo, Livio Corain, Luigi Salmaso
Type: BOOK - Published: 2018-06-18 - Publisher: Springer
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed. The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.
Authors: Livio Corain, Rosa Arboretti, Stefano Bonnini
Type: BOOK - Published: 2017-09-20 - Publisher: CRC Press
Ranking of Multivariate Populations: A Permutation Approach with Applications presents a novel permutation-based nonparametric approach for ranking several multivariate populations. Using data collected from both experimental and observation studies, it covers some of the most useful designs widely applied in research and industry investigations, such as multivariate analysis of variance (MANOVA) and multivariate randomized complete block (MRCB) designs. The first section of the book introduces the topic of ranking multivariate populations by presenting the main theoretical ideas and an in-depth literature review. The second section discusses a large number of real case studies from four specific research areas: new product development in industry, perceived quality of the indoor environment, customer satisfaction, and cytological and histological analysis by image processing. A web-based nonparametric combination global ranking software is also described. Designed for practitioners and postgraduate students in statistics and the applied sciences, this application-oriented book offers a practical guide to the reliable global ranking of multivariate items, such as products, processes, and services, in terms of the performance of all investigated products/prototypes.
Type: BOOK - Published: 1984 - Publisher: Merriam-Webster
"The ideal guide to choosing the right word. Entries go beyond the word lists of a thesaurus, explaining important differences between synonyms. Provides over 17,000 usage examples. Lists antonyms and related words."
Type: BOOK - Published: 2021-09-21 - Publisher: tredition
Religion is one of humanity’s most important cultural achievements, and it continues to have a great influence on people’s lives, even to this day. At the same time, however, it is a puzzling phenomenon: Religious teachings often contradict the rational insights of modern science. Numerous attempts have therefore been made throughout the history of humankind to overcome this conflict. This book presents a new interpretation method for religion based on microeconomic theory. Microeconomics is the field of economics that describes human behavior using theoretical models. In the recent past, various branches of microeconomics have emerged, each of which investigates specific aspects of human behavior. One of these branches is the economics of religion, which specializes in describing and explaining religious activities. However, the actual meaning of religious teachings and rituals has not yet been considered in these approaches. The interpretation method used in this book offers a key to understanding religious texts and rituals. For illustration purposes, examples from various world and tribal religions are presented and explained. The microeconomic exegesis enables a rational perspective on religion and can contribute to the reconciliation of faith and reason.
Type: BOOK - Published: 2010-06-03 - Publisher: OUP Oxford
These are exciting times for business managers and marketing professionals, yet the challenges imposed by ongoing social and technological developments are daunting. In an age in which marketers can reach their audiences with greater facility than ever before, firms have never been less in control of their customer targets. This increasing connectedness of consumers provides a range of unique and promising opportunities for product and brand managers. Connecting With Consumers describes the various strategies and techniques that can be utilized to harness consumer influence. The book traces evolving developments in the consumer marketplace, considers their impact on the potential reshaping of the marketing profession, and describes the emerging set of tools that can enable marketers to respond to new marketplace realities. It provides, clear, up-to-date coverage of a number of topics currently on the minds of many: Web 2.0, word of mouth, buzz, the social web, social media metrics, customer engagement, viral and guerrilla marketing. The book critically assesses emerging marketing strategies and tools within the context of research and theory, and provides numerous applied examples to illustrate marketing successes and common pitfalls to avoid. It argues throughout for a more collaborative relationship between companies and consumers towards their mutual benefit. Although the balance of power has shifted to the consumer for each of the various aspects of the marketing process, collaboration is what the future of marketing likely will be all about. Marketers can avoid irrelevance in the face of change, but this will require a clear commitment to connecting with consumers rather than searching for ways to regain control over them. The book challenges marketers to make a choice: embrace the ongoing changes as opportunities for reshaping relationships with consumers, or cling to the past at the risk of becoming irrelevant. This is the book for those who choose the first alternative.
Type: BOOK - Published: 2010-02-25 - Publisher: John Wiley & Sons
Complex multivariate testing problems are frequently encountered in many scientific disciplines, such as engineering, medicine and the social sciences. As a result, modern statistics needs permutation testing for complex data with low sample size and many variables, especially in observational studies. The Authors give a general overview on permutation tests with a focus on recent theoretical advances within univariate and multivariate complex permutation testing problems, this book brings the reader completely up to date with today’s current thinking. Key Features: Examines the most up-to-date methodologies of univariate and multivariate permutation testing. Includes extensive software codes in MATLAB, R and SAS, featuring worked examples, and uses real case studies from both experimental and observational studies. Includes a standalone free software NPC Test Release 10 with a graphical interface which allows practitioners from every scientific field to easily implement almost all complex testing procedures included in the book. Presents and discusses solutions to the most important and frequently encountered real problems in multivariate analyses. A supplementary website containing all of the data sets examined in the book along with ready to use software codes. Together with a wide set of application cases, the Authors present a thorough theory of permutation testing both with formal description and proofs, and analysing real case studies. Practitioners and researchers, working in different scientific fields such as engineering, biostatistics, psychology or medicine will benefit from this book.
Authors: J. Kent Crawford, Jeannette Cabanis-Brewin
Categories: Business & Economics
Type: BOOK - Published: 2005-09-01 - Publisher: CRC Press
Optimizing Human Capital with a Strategic Project Office explores the SPO’s potential to transform an enterprise by making the most of people within an organization. This volume provides an exhaustive review of topics such as the hiring, retention, measurement, training, and professional development of knowledge workers in project management. This book’s chapters summarize the latest thinking regarding these issues and offer a model of how the best aspirations of workers can become reality through the medium of the SPO. The authors explore the best practices of project-savvy organizations and offer detailed information on proven models for assessing and developing competency, building inspired teams, and creating a working environment in which motivation thrives. The book includes a set of model role descriptions for staffing the project office--on a divisional or enterprise level--based on original research by the authors. The book opens by focusing on the business case for reorganizing companies around the managing-by-projects model, the roles of executives in implementing project management change initiatives, and the nuts-and-bolts topics of project personnel management, such as competency, recruiting, and rewards. The final section reviews current developments and trends, identifying the “people management” issues that generate the greatest organizational changes. Appendices provide examples of tools for establishing project-friendly HR practices under the auspices of a Strategic Project Office.
Type: BOOK - Published: 2009-02-01 - Publisher: Lulu.com
The world of literature surrounding the notion of leadership may be characterized as a sea of potential explanations littered with the debris of academic and professional models - both empirical and conjecture - that may have been useful for a given point in time or situation. One is left wondering whether there is one defining view of leadership that may at least come close to being considered universal. The result of this wondering is a view on leadership that may, or may not, end up like the debris floating on the sea of possibilities previously mentioned. All of this is framed within the context of pre- and post-Revolutionary War America. The efficacy of the result is up to the reader to discern.
Type: BOOK - Published: 2016-04-22 - Publisher: CRC Press
Experiential marketing - or memorable customer experiences - is proving a popular tool amongst businesses seeking to make an impact in a competitive world. Yet the scramble to achieve a presence among experience providers has led many companies to design and implement experiential marketing without integrating it with their overall marketing strategy. These companies often end up dissatisfying their customers rather than delighting them. This research anthology investigates different angles of experiential marketing. The 16 chapters are organised in six sections. The first section considers whether memorable customer experiences result from the use of traditional marketing practices, perhaps implemented more effectively than previously, or require entirely new practices with new foundations that turn companies into experience providers. Section two details ways businesses seek to build brands through putting experiential marketing into practice, while section three asks whether there are general principles that can be applied to the design of customer experiences which ensure successful outcomes whatever market you may operate in. Section four examines how companies manage their customer experiences once they have made the strategic decision to provide them, and section five looks at methods available to evaluate the success of these customer experiences. 'Experiential marketing changes everything!' claim the management gurus, but is it really so significant that not joining this race is dangerous? The last section of the book offers a much needed critique of experiential marketing.
Type: BOOK - Published: 2015-04-22 - Publisher: Notion Press
"Problems have become a part of everybody’s day to day life. Everyone goes through different types of problems in their lives and ultimately suffers from stress, anxiety, fear. Physical intimacy and sex has therefore, become one of the best ways to relax and to seek release from one’s own problems. But when sex itself becomes a problem then everyone from the individual to the family, society, our nation and even the world becomes disturbed. This book will explain the different types of problems in sexual relationships and natural techniques of sex. This book also helps people find solutions for these problems. ‘Bedroom Life’ will not only help you find happiness, relaxation and joy in life but also help you on the path towards self-realisation and transformation."